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#ONPASSIVE BLOG VIDEO – AI in Customer Service Everything You Need to Know
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#ONPASSIVE BLOG VIDEO – AI in Customer Service Everything You Need to Know
Customer service and experience have a large role to play in an organization’s success. Improved customer service leads to higher sales and revenues. However, changing customer needs and requirements have made it difficult for businesses to enhance customer loyalty. In today’s competitive world, small and large businesses will need to invest in artificial intelligence technologies to enhance the customer experience. AI in customer service enables businesses to engage with their consumers quickly.
You may already know that various online brands have already incorporated AI in customer service. The application of AI in customer service is exciting. While chatbots are not new to the market, the chatbot usage is on the rise these days. The factors such as the domination of the mobile messenger, application fatigue, and dramatic decrease in chatbot maintenance cost denote the significance of chatbot. Besides, AI’s application in the customer service industry is enormous.
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