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Role of customer service in business success
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Customer service is crucial for any business because it helps retain customers and extract more value from them. The primary purpose of customer service is to meet customers’ expectations and to ensure that they are satisfied with the outcome.
Customer service comprises policies that guideways for the organization and employees to interact with customers. Quality customer service ensures that your customers feel valued, appreciated by your business, and treated fairly. Excellent customer service encompasses everything from the path you greet your customers to the action you handle their service complaints.
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